Please allow 2-3 business days to prepare your order. We fulfill 3 times a week in our shop.
Shipping times will vary depending on the service you have chosen and does not include the time it takes to process your order.
We do not offer any express or next day service unless we have communicated directly and can confirm our availability to do this.
Donors can choose desired shipping service at checkout. We offer USPS, UPS for domestic mail and USPS, DHL for international mail.
In addition to shipping, international orders may incur customs charges placed by the country of destination. It is a good idea to check with your customs ministry to find out about taxes and fees on imported goods before making a purchase.
In the event that your package does not arrive within the expected estimated window of time we recommend following some preliminary steps:
- Review your order confirmation and check for address errors
- Review your tracking information to see if there are updates
- Visit your local post office to see if they have additional information on the whereabouts of the package.
- Email Us or fill out the form below and include the following.
- Information about your case.
Once we hear from you we will begin investigating the whereabouts of your missing package and get back to you.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
If a product you want is out of stock sign up to be notified by going to the product page and signing up via the notify me button.
If there is no button on the product page the item is more than likely discontinued.
If you have further questions please feel free to shoot us a message with the product you are looking for in the subject line.