Please allow 2-3 business days to prepare your order. We fulfill 3 times a week in our shop.
Shipping times will vary depending on the service you have chosen and does not include the time it takes to process your order.
We do not offer any express or next day service unless we have communicated directly and can confirm our availability to do this.
Donors can choose desired shipping service at checkout. We offer USPS, UPS for domestic mail and USPS, DHL for international mail.
Please note that due to COVID-19 packages may be delayed up to 30 days. Double check with your postal and customs ministry to make sure it is accepting packages from other countries.
In addition to shipping, international orders may incur customs charges placed by the country of destination. It is a good idea to check with your customs ministry to find out about taxes and fees on imported goods before making a purchase.
In the event that your package does not arrive within the expected estimated window of time we recommend following some preliminary steps:
- Review your order confirmation and check for address errors
- Review your tracking information to see if there are updates
- Visit your local post office to see if they have additional information on the whereabouts of the package.
- Email Us or fill out the form below and include the following.
- Information about your case.
Once we hear from you we will begin investigating the whereabouts of your missing package and get back to you.