Returns, Exchanges & Damages

In order to serve you more efficiently we have created a page regarding our guidelines on returning, exchanging and/or reporting damages.

We are grateful for your support and will work with you to resolve the following situations that may arise with regards to items purchased from our store.

Please take a moment to read the information below. If you have more questions or if you need further assistance please contact us.

RETURNING ITEMS

Our return policy is only valid for 30 Days after your purchase.

Love Serve Remember will not refund item(s) if 30 days have gone by since your purchase and if we find any signs of wear on the items.

In order for us to be able to issue a refund the item(s) must be returned in new condition. The item(s) must satisfy the following criteria:

    • Items must not have any signs of wear
      • Items must not have been altered in any way
      • Items must not have shrunk or faded from washing
        • Items must not have any strong odors or particles
          •  these include smoke, lint, human or animal hair etc.
        • Items with multiple parts such as bundles and kits must be returned with all parts and components.

          We will not issue a refund if we find any of the criteria listed above during our inspection.

          Once we have received and inspected the item(s) we will issue a refund.

          EXCHANGES

          Our exchange policy is only valid for 30 Days after your purchase.

          Love Serve Remember will not exchange any item(s) if 30 days have gone by since your purchase and if we find any signs of wear on the items. 

          In order for us to be able to issue a refund the item(s) must be returned in new condition. The item(s) must satisfy the following criteria:

            • Items must not have any signs of wear
              • Items must not have been altered in any way
              • Items must not have shrunk or faded from washing
                • Items must not have any strong odors or particles
                  • this includes smoke, lint, human or animal hair etc.
                • Items with multiple parts such as bundles and kits must be returned with all parts and components.

                  We will not issue a refund if we find any of the criteria listed above during our inspection.

                  Once we have received and inspected the item(s) we will issue an exchange.

                  MAILING RETURNS & EXCHANGES

                  Returns and Exchanges can be sent to the following address:
                  Love Serve Remember
                  PO BOX 1137
                  Weaverville, NC 28787

                  Love Serve Remember does not offer return shipping postage on items at this time. The donor will be responsible for postage.

                  If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.

                  Love Serve Remember will not be held responsible for any lost items.

                  DAMAGES

                  Our return policy on damaged items is only valid for 30 Days after your purchase.

                  CONTACT US

                  Please fill out the form below or email and include the following information for us to review your situation:

                  • Name
                  • Order #
                  • Information about your return, exchange or damaged item.

                  Once we receive your correspondence we will contact you to workout your order.